Returns/Exchanges

Return & Exchange Policy

If we provide a shipping label for a regular return, the cost will be deducted from your refund. Shipping charges are non-refundable unless the item was damaged in transit or sent in error.

For exchanges of items priced under $30, customers are responsible for the cost of shipping the original item back to us. Once we receive the original item, we will cover the cost of shipping the replacement to customers in the 48 contiguous states.

All exchanges ship free to customers in the 48 contiguous states once we receive the original item.

Return Eligibility:

Items must be returned within 30 days of purchase.

  • Products must be new, unused, unwashed, unaltered, free of dog hair/debris, with tags, and in original packaging.
  • Refunds will go to the original payment method or store credit if the original method is unavailable.

Non-Returnable Items:

  • Final sale items are not eligible for return or exchange
  • Treats, supplements, and clearance items are final sale and cannot be returned.
  • Herm Sprenger products without the original tag will not be accepted.

To start a return, please log in to your account.

Damaged or Incorrect Items:
Email us at customerservice@germanshepherdshop.com with photos so we can send a replacement.

Send Returns/Exchanges To:

German Shepherd Shop
4021 S. Cloverleaf Dr.
St. Peters, MO 63376