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    How do I return or exchange an item?

    Products for your dog:

    German Shepherd Shop will gladly except a return or exchange of a product that is in new, unused condition. New, unused products must be clean and free of dirt or pet hair. If a product has been tried on and contains dirt and/or pet hair as a result, all dirt and/or pet hair must be removed before returning or exchanging.

    If you would like to exchange a product, please email us with your order number and the product you would like to exchange, along with the new size, color, etc. that you are wanting.

    Exchange: Once we receive the original product, the exchanged item will be shipped within two business days.

    Returns: Once we receive the return, we will issue out a refund within two business days. A refund confirmation email will be sent once it is processed.

    Apparel, Mugs, & Other Items:

    German Shepherd Shop will gladly except a return or exchange of a product that is in new, unused condition.

    Returns: Once we receive the return, we will issue out a refund within two business days. A refund confirmation email will be sent once it is processed.

     

    What if my shirt doesn’t fit?

    We offer a free one size up or one size down replacement for shirts that do not fit. Just email us at customerservice@germanshepherdshop.com with your order number, the item that needs a new size, and if you would like one size up or one size down.

     

    What do I do if I receive the wrong item/wrong size/or a misprinted item?

    If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic, just send us a picture of the item you received, and we can offer a refund or replacement.

    What we need to make a replacement order:

    • Please provide your name and email.
    • Please provide your order number
    • Please provide a picture of wrong/damaged item.
    • Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

    Once we receive this, we will get a replacement product sent right out!

    Please send information to: customerservice@germanshepherdshop.com

    US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date for a return or exchange.

    Shipping to send an item or items back for Returns/Exchanges are at the customers cost.

    Our Mailing address:
    German Shepherd Shop
    7055 Mexico Rd. #878
    St. Peters, MO 63376