If it is a sizing issue we will offer a one time free size replacement 1 size smaller or bigger than the original size on the order.
PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic, just send us a picture of the item you received, and we can offer a refund or replacement.
US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date for a return or exchange.
LOST PACKAGE
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
What we need to make a replacement order:
- Please provide your name and email.
- Please provide Your order number
- Please provide a picture of wrong/damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will get a replacement product sent right out!
customerservice@germanshepherdshop.com
Please keep in mind, for certain situations, we may ask you to return your item in order to process a resolution for you.
Shipping to send an item or items back for Returns/Exchanges are at the customers cost.