Returns/Exchanges

Return & Exchange Policy

If we provide a shipping label for a regular return, the cost will be deducted from your refund. Shipping charges are non-refundable unless the item was damaged in transit or sent in error.

Exchanges ship free to customers in the 48 contiguous states once we receive the original item.

Return Eligibility:

  • Items must be returned within 30 days of purchase.
  • Products must be new, unused, unwashed, unaltered, free of dog hair/debris, with tags, and in original packaging.
  • Refunds will go to the original payment method or store credit if the original method is unavailable.

Non-Returnable Items:

  • Treats, supplements, and clearance items are final sale and cannot be returned.
  • Herm Sprenger products without the original tag will not be accepted.

To start a return, please log in to your account.

Damaged or Incorrect Items:
Email us at customerservice@germanshepherdshop.com with photos so we can send a replacement.

Send Returns/Exchanges To:

German Shepherd Shop
4021 S. Cloverleaf Dr.
St. Peters, MO 63376