Returns

How do I return or exchange an item?

German Shepherd Shop will gladly except a return or exchange of a product that is in new, unused condition. New, unused products must be clean and free of dirt or pet hair. If a product has been tried on and contains dirt and/or pet hair as a result, all dirt and/or pet hair must be removed before returning or exchanging.

If you would like to exchange a product, please email us with your order number and the product you would like to exchange, along with the new size, color, etc. that you are wanting.

Exchange: Once we receive the original product, the exchanged item will be shipped within two business days.

Returns: Once we receive the return, we will issue out a refund within two business days. A refund confirmation email will be sent once it is processed.

German Shepherd Shop will gladly except a return or exchange of a product that is in new, unused condition.

Returns: Once we receive the return, we will issue out a refund within two business days. A refund confirmation email will be sent once it is processed.

 

What if my shirt doesn’t fit?

We offer a free one size up or one size down replacement for shirts that do not fit. Just email us at customerservice@germanshepherdshop.com with your order number, the item that needs a new size, and if you would like one size up or one size down.

 

What do I do if I receive the wrong item/wrong size/or a misprinted item?

If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic, just send us a picture of the item you received, and we can offer a refund or replacement.

What we need to make a replacement order:

• Please provide your name and email.
• Please provide your order number
• Please provide a picture of wrong/damaged item.
• Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this, we will get a replacement product sent right out!

Please send information to: customerservice@germanshepherdshop.com

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date for a return or exchange.

Shipping to send an item or items back for Returns/Exchanges are at the customers cost.