KONG - Extreme Ball

Yes! We stand behind everything we sell. If a product arrives damaged or becomes defective within 30 days, we’ll replace or refund it — no hassle.

If you're not satisfied, you can return any unused item in original condition within 30 days for a refund or exchange. Your satisfaction is our priority.

Orders ship same or next business day, and most deliveries arrive within 3–5 business days in the 48 contiguous states.

Enjoy free shipping on orders over $59!

Exchanges ship free to customers in the 48 contiguous states once we receive the original item.

Return Eligibility:

• Items must be returned within 30 days of purchase.
• Products must be new, unused, unwashed, unaltered, free of dog hair/debris, with tags, and in original packaging.
• Refunds will go to the original payment method or store credit if the original method is unavailable.

Non-Returnable Items:

• Treats, supplements, and clearance items are final sale and cannot be returned.
• Herm Sprenger products without the original tag will not be accepted.

Damaged or Incorrect Items:
Email us at customerservice@germanshepherdshop.com with photos so we can send a replacement.

Send Returns/Exchanges To:

German Shepherd Shop
4021 S. Cloverleaf Dr.
St. Peters, MO 63376

If we provide a shipping label for a regular return, the cost will be deducted from your refund. Shipping charges are non-refundable unless the item was damaged in transit or sent in error.

Yes — we supply police K9 units, military handlers, and top training facilities. Our gear is trusted by professionals and built to perform.

Yes, we do!

Shipping rates are calculated at checkout, but they aren’t always the lowest.

📧 You can email us at customerservice@germanshepherdshop.com with: your name, address and the items you are interested in.

We'll check for the cheapest and fastest rate available and reply with a custom quote.