Return & Exchange Policy

If we provide a shipping label for a regular return, the cost will be deducted from your refund. Shipping charges are non-refundable unless the item was damaged in transit or sent in error.

Exchanges ship free to customers in the 48 contiguous states once we receive the original item.

Return Eligibility:

• Items must be returned within 30 days of purchase.
• Products must be new, unused, unwashed, unaltered, free of dog hair/debris, with tags, and in original packaging.
• Refunds will go to the original payment method or store credit if the original method is unavailable.

Non-Returnable Items:

• Treats, supplements, and clearance items are final sale and cannot be returned.
• Herm Sprenger products without the original tag will not be accepted.

To start a return, please log in to your account.

Damaged or Incorrect Items:
Email us at customerservice@germanshepherdshop.com with photos so we can send a replacement.

Send Returns/Exchanges To:

German Shepherd Shop
4021 S. Cloverleaf Dr.
St. Peters, MO 63376

 

We ship orders within 1 business day, Monday through Friday.

Free shipping is available on orders over $59 within the 48 contiguous states.

International shipping is calculated at checkout, or you can email us for a custom quote.

We use a secure, password-free login system for your convenience.
Just enter your email, and you’ll receive a one-time code to sign in.

✅ No password to remember
✅ Safe and secure
✅ Easy on mobile

If you're having trouble logging in, make sure you're checking the same email you used when placing your order.

Yes, we proudly offer a discount to military members, veterans, and law enforcement.

To access your discount, please verify your status through GovX here:

👉 Military & Police Discount

When your order ships, you'll receive an email with your tracking number and a link to follow its progress. You can also track your order anytime by logging into your account here. Just go to your order history to view tracking updates.

Yes. Please contact us at 877-728-4813 or email us , and we will be happy to arrange a pre-order for you.

Yes, we do offer wholesale pricing. Please contact us via email or give us a call at 1-877-728-4813 to discuss wholesale options.

Yes, we do! We proudly support police departments, veteran organizations, rescues, nonprofits, and working dog programs. To request a donation, please visit our Donation Den and submit your information. We review every request and do our best to support meaningful causes.

Yes, we do!

Shipping rates are calculated at checkout, but they aren’t always the lowest.

📧 You can email us at customerservice@germanshepherdshop.com with: your name, address and the items you are interested in.

We'll check for the cheapest and fastest rate available and reply with a custom quote.

Instructions:

1. Choose the wire gauge according to your dog’s weight. (See below)
2. Size your dog’s neck and add 2 inches. (Example: Dog’s neck = 10” + 2”. Your dog’s prong collar size is at least 12”)  Note: Collars should sit higher up on the neck, so measure here when determining collar size.
3. If collar length needs to be adjusted, add or remove links accordingly.

Wire Gauge According to Weight:

2.25 mm  – up to 66 lbs

3.2 mm – up to 88 lbs

4.0 mm – up to 154 lbs

How to Correctly Measure Your Dog’s Neck:

To select the most accurate size collar for your dog, measure the center of their neck with a cloth tape measure, a few inches down from their head. The collar should sit high up on your dog's neck, just behind their ears. Pull the cloth tape measure snug, but not tight. The fit should be snug, so the prong links can't shift to the front of your dog's neck where they might pinch your dog's trachea. Make sure there's enough room for about two fingers between the collar and your pet's neck for comfort. If the dog happens to be in between sizes it's then recommended to select the bigger size. NOTE: The collar should not be able to slip over your dog’s head.

See full guide here

To measure your dog for a collar, use a soft measuring tape and wrap it around your dog’s neck where the collar would naturally sit. Pull the tape snug, but not tight—you should be able to comfortably fit two fingers between the tape and your dog’s neck. Once you have the measurement, add 1 to 2 inches for comfort.

For example, if your dog’s neck measures 16 inches, look for a collar that fits 15 to 19 inches. It's best to choose a size where your dog’s neck measurement falls in the middle of the range.

This is a standard sizing guide. Individual products may vary slightly.

To measure for a harness, start by measuring the chest girth at the widest part of your dog’s chest, just behind the front legs. Then, measure the neck girth at the lower part of the neck where a harness would rest—it should be lower than where a collar sits. Make sure both measurements fall within the sizing range listed for the harness you’re considering.

Once the harness is on, you should be able to comfortably slide two fingers between the straps and your dog’s body. The fit should be snug, but not tight. If your dog falls between sizes, always look for a harness with adjustable straps to ensure the best fit.

This is a standard sizing guide. Individual products may vary slightly.

How to Measure:

1. Snout Circumference: Measure around your dog’s snout, about ½ inch below the eyes.

2. Snout Length: Measure from the tip of the nose to the point just below the eyes (where the muzzle should end).

Fit Check:

• The muzzle should be secure but allow the dog to pant, drink water, and take treats, if needed.

• It shouldn’t press into the skin or restrict normal breathing.

Tip: Some muzzles are breed-specific. Double-check the sizing chart if available.

🔹 This is a standard sizing guide. Individual products may vary slightly.

Goughnuts guarantees their toys for life. If your dog chews through the toy to the red safety layer, simply return it for a free replacement. You can either ship it back and pay a small fee (around $9–$10), or pay $20 upfront for a faster replacement with a pre-paid return label. View Goughnuts Guarantee

Ruff Dawg also offers a manufacturer’s lifetime guarantee. If a toy is damaged during normal use, you can fill out their form and mail the damaged toy to receive a replacement. Most replacements are processed in 3–4 weeks. View Ruff Dawg Guarantee

Yes, our Barker Beds are backed by an impressive 10-Year Warranty from the manufacturer, Big Barker. This warranty guarantees that the foam will retain 90% of its original shape and loft for 10 years — or they’ll replace it free of charge.

Please note: This warranty does not cover damage from chewing. If you have a heavy chewer, we recommend supervising use or exploring more chew-resistant options.

Learn more about Big Barker’s warranty here.

indestructible bones from Bulletproof Pet Products come with a 90-day replacement warranty. If your dog damages the bone within 90 days of receiving it, you are eligible for a one-time replacement of the same product.

To qualify, you must register the product within 30 days of purchase. The product must be damaged — not just worn — and photos are required to start a claim. Please note: this is a replacement warranty, not a refund policy. Normal wear and tear, cosmetic damage, or lost items are not covered.

For more details or to begin a claim, visit Bulletproof’s Warranty Page.

Dogtra products include a 1-year full warranty and a limited lifetime warranty. The first year covers both parts and labor for any defects in manufacturing or workmanship. After the first year, the limited lifetime warranty covers parts only. You would be responsible for labor, shipping, and handling fees. The warranty does not cover water damage from misuse, chewed or damaged units, batteries beyond one year, or any unauthorized modifications. For full warranty terms, please visit dogtra.com/warranty.

Professional-grade tugs and bite sleeves are typically made from natural, dog-safe fabrics like jute, French linen, and leather. Each material has its own strengths:

• 
  is a tightly woven natural fiber prized for its strength and bite resistance. It offers high durability and encourages a strong grip, while still being kind to your dog’s teeth. It’s often used in protective gear that needs to withstand repeated heavy use
  
• 
  is slightly lighter than jute but still very tough. It’s ideal for puppy sleeves and introductory bite work because it’s less intimidating to dogs building their bite foundation. Over time it wears well, especially when transitioning to stronger materials
  
• 
  is commonly used in tug toys (not in bite sleeves) due to its pliability and ability to absorb shock. Leather tugs are durable and resilient, though jute and linen are generally preferred for bite sleeves. Leather can be used safely for interactive play but is not recommended for heavy bite work
  

While synthetic materials (fire hose, nylon, ballistic fabrics) exist and may offer durability, many trainers prefer the balance of strength and comfort that jute and French linen provide. These natural fibers are non-toxic, do not damage teeth, and offer consistent performance during training.

✅ TL;DR:

• 
  strongest, most durable, ideal for heavy-duty bite work.
  
• 
  lightweight but strong, great for puppies and beginners.
  

soft, shock-absorbing tug material—not used in bite sleeves.

Herm Sprenger collars are made from a range of high-quality metals, each offering unique benefits.

Chrome-plated steel is a budget-friendly option that resists rust and has a shiny finish—great for short-haired dogs and light use.

Black stainless steel offers a sleek, modern look with strong corrosion resistance, though the black coating may gradually wear.

Silver stainless steel is highly resistant to rust and is ideal for all coat types, especially for dogs that swim or live in humid environments.

Curogan, a copper-tin alloy, is completely nickel-free and a great choice for dogs with skin sensitivities or fur discoloration.

To explore our full Herm Sprenger collection, visit Herm Sprenger Collars.

Yes! We carry some of the toughest toys available, including Ruff Dawg and Goughnuts, which are built for extreme chewers. While no toy is truly indestructible, these are designed for maximum durability and are backed by manufacturer guarantees. Be sure to choose the appropriate size and strength for your dog, and always supervise play.

Leather is a natural material made from animal hide. It's known for its durability, classic appearance, and the way it softens and ages over time. Biothane, on the other hand, is a synthetic material made of a polyester webbing coated in TPU or PVC. It’s waterproof, odor-resistant, and easy to clean, making it great for dogs that get dirty or wet often. While leather offers a traditional look and feel, Biothane provides more weather resistance and requires less maintenance.

If you and your dog spend time near the ocean or in salty environments, we recommend the Herm Sprenger Stainless Steel prong collar.

✅ It is highly resistant to rust and corrosion, even in saltwater

✅ Ideal for active dogs near the beach or in humid climates

Avoid using chrome-plated collars in salty or wet environments, as they are more likely to rust over time.

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