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    How long will it take to receive my order?

    US Customers: Production can take up to 3-5 business days and may take longer during the holiday season, and shipping can take up to another 3-5 business days.

    International Customers: Production can take up to 3-5 business days and may take longer during the holiday season, and shipping can take up to another 2-4 weeks.

     

     

    What if my shirt doesn’t fit?

    We offer a free one size up or one size down replacement for shirts that do not fit. Just email us at customerservice@germanshepherdshop.com with your order number, the item that needs a new size, and if you would like one size up or one size down.

    US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date for a return or exchange.

     

    What do I do if I receive the wrong item/wrong size/or a misprinted item?

    If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic, just send us a picture of the item you received, and we can offer a refund or replacement.

     

    What we need to make a replacement order:

    Please provide your name and email.

    Please provide Your order number

    Please provide a picture of wrong/damaged item.

    Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

    Once we receive this, we will get a replacement product sent right out!

    Please send information to: customerservice@germanshepherdshop.com

    Shipping to send an item or items back for Returns/Exchanges are at the customers cost.

    Our Mailing address:

    German Shepherd Shop

    7055 Mexico Rd. #878

    St.Peters, MO 63376

    US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date for a return or exchange.

     

    What happens if my order gets lost?

    If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address to ensure you receive the package.